Why do Pokerroom not give a damn?

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pokerdaz Enthusiast Posts: 131		Why do Pokerroom not give a damn? Mar 30, 2008 05:55 PM. Post 1
		As many regulars may be aware - I have had connection and software problems since Christmas, sometimes I even have tables disappear. I am not alone in this and many others have reported similar problems. So why have support totally ignored all my emails and not bothered to reply as promised in their standard responses. A reply from a real moderator would be appreciated as I am losing heart. Don the Mod - are you listening?????

senator xxx Veteran Posts: 8197		RE: Why does Pokerroom not give a damn? Mar 30, 2008 06:03 PM. Post 2
		Title fix

mussorgsky Enthusiast Posts: 7700		RE: Why do Pokerroom not give a damn? Mar 30, 2008 06:11 PM. Post 3
		I\'ve had a lot of problems recently as well. I\'ve noticed that if I watch any video (youtube, that sort of thing) or listen to any music before playing, it seems to be worse. But even if I reboot and clear my cache before playing, I will still sometimes get problems. I am limited to one table now. Even temporarily having two tables open is a no-no, as there is almost always a freeze within seconds. Often though, even if I reboot and clear the cache, even if I stick to one table, I still get horrendous lag that kills the game. And although the table is frozen, the server window sometimes still runs at close to normal speed. And I read \'xxxxxxxx refused to pay blinds yyyyyyy refused to pay blinds zzzzzzz refused to pay blinds.\' So it cannot possibly all be my side, because other people are struggling too. Edited by moderator mussorgsky: (March 30, 2008) Reason: can\'t spell

pokerdaz Enthusiast Posts: 131		RE: Why do Pokerroom not give a damn? Mar 30, 2008 06:15 PM. Post 4
		mussorgsky, That is exactly what I get......I am wondering if tech support even exist. Come on support - please listen to your customers - or do you not want any?

HugeChopper Enthusiast Posts: 2248		RE: Why do Pokerroom not give a damn? Mar 30, 2008 06:25 PM. Post 5
		I'm running Vista with 3G of RAM and a Dual Core processor and I get the same problems when I open more than one table. Thanks to PR's obsession with Turbo's there has been quite an increase in the number of tables available at any given time. My guess is this is what's causing the problem.

dangerous53 Veteran Posts: 5024		RE: Why do Pokerroom not give a damn? Mar 30, 2008 06:28 PM. Post 6
		It could be your anti-virus or firewall causing problems. I used to get the same thing eons ago when I had Norton the resource hog. Norton and bit defender are horrible, better to go with AVG free or Spysweeper with antivirus.

Jeremy-1986 Senior member Posts: 1883		RE: Why do Pokerroom not give a damn? Mar 30, 2008 06:31 PM. Post 7
		ongame skins for the win. seriously, it's the only solution i ever found to these sorts of problems, and may be the best poker decision i ever made.

mussorgsky Enthusiast Posts: 7700		RE: Why do Pokerroom not give a damn? Mar 30, 2008 06:38 PM. Post 8
		Does the software run better on some of the skins then, Jeremy? I've played from Ebet a fair bit recently, and had the same problems from there.

pokerdaz Enthusiast Posts: 131		RE: Why do Pokerroom not give a damn? Mar 30, 2008 06:38 PM. Post 9
		I was told it was my Norton firewall - except I don't use Norton and never have. But the error code said I did apparantly. I have no firewall except for the router and I have tried with antivirus disabled and used a different computer. Any way I have already been through all of this - it is pokerrooms lack of communication which has annoyed me. I have said it before and I'll say it again......pokerroom get their rake regardless. What do they care after that. If they did care - they would respond.

^moderator Pokah Guru Posts: 8207		RE: Why do Pokerroom not give a damn? Mar 31, 2008 12:48 AM. Post 10
		Hello pokerdaz, After investigating your query regarding a response from our support team, I saw that you have been responded to on numerous occasions. I understand that your technical issue is not yet fully resolved, but the Technical Department are looking into your case again and they will contact you via email as soon as we find a suitable resolution. I can assure you that PokerRoom.com support do indeed "give a damn" and try to assist our players as soon as possible with any queries they might have. You are welcome to contact our support at any time for updates. Regards, Mags