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SUPPORTS PRIORITY HA HA

 

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coley34 GB coley34 Enthusiast
Posts: 300 		 

Supports Priority Ha Ha

Oct 6, 2008 05:06 AM. Post 1
just had to post this because it made me laugh so much.

there have been problems yet again this morning with server freezing. only this time quite a number of members are missing money from their accounts. so naturally support is having a busy shift trying to deal with the escallating amount of complaints.

THEN

someone states that their profile icon isnt showing atthe table

and support goes off sorting this dudes profile out.

what a joke

i love the priority of problems that support deal with on this site.

im still laughing about it now hahaha wink wink
 
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Tronnen75 NO Tronnen75 Member
Posts: 19 		 

RE: Supports Priority Ha Ha

Oct 6, 2008 05:56 AM. Post 2
Tronnen75:
Hi, just played a sng where i got disconnected over a long period along with several players. All other sites still worked. I talk to lobbysupport, and he told me i should get refunded as still has been a problem today. Tourney-info; TEXAS_HOLDEM, NO_LIMIT, T4-78065174-27 played at "Malmoe" for USD TC from 2008-10-06 04:51 until 2008-10-06 04:52

System:
Connection established.

System:
Initiating Call, Please Wait.

System:
Connecting... An agent will be with you shortly.

System:
Welcome to Live Chat.

Gareth:
Thank you for contacting PokerRoom.com, you are speaking to Gareth.


Tronnen75:
hi Gareth

Tronnen75:
question at top

Gareth:
Hi there we did experience a severe technical error today. are tech department were made aware of it and Refunds for affected players will be taking place over the next 48 hours.

Tronnen75:
what do u mean by affected?, i doubt they will notice me, as i DID get back in

Tronnen75:
table didnt freeze, i just missed out several hands, came in and pushed my lowstack

Gareth:
Ok is the Tournament still running?

Tronnen75:
no, but i got the info at top,the number of it

Tronnen75:
i doubt its still running as it was a D/N

Tronnen75:
all im asking is to get the 5,50 tic back

Gareth:
Are you referring to the actual buy in?

Tronnen75:
yes, buyin was 5,50

Tronnen75:
didnt use a tic, sry, that came out wrong
'

Tronnen75:
but i will be happy if i can get a 5,50 tic as refund, as i did disconnect for a long time

Gareth:
Ok many players were affected by the above incident and all a affected player will be compensated our tech department will be doing this on a case by case basis.

Tronnen75:
ok, but how will they know about me?, will u report my case?

Gareth:
Should you not receive a refund within 48 hours please re contact use and we will assist you further.

Tronnen75:
but will u report my case?

Tronnen75:
i missed out hands for 10 minutes, hands i have paid to get.. and was low and had to change my play once i got back in

Tronnen75:
if my case is not reported by u, its no way tech team will be able to track it down

Tronnen75:
u there?

Gareth:
I believe that, position and chip stack will be taken into consideration. Should that not occur please then re contact advising us on the above information and we will gladly assist you further.

Gareth:
Unfortunately we are not forwarding individual cases at this time, as players across the board were affected

Tronnen75:
stack shouldnt matter though, i have paid to get all hands, and didnt get any for 10 min

Tronnen75:
at least

Tronnen75:
but im asking u, will U personally report my case? as in give tech team the number?

Gareth:
Well Mr.xxxxx, unfortunately, we out tech departments has advised that singular cases should not be forwarded at this time as this are addressing this issue.

Tronnen75:
ok, that basicly means i wont get refunded..

Tronnen75:
i will post that in forum then if needed

Gareth:
Therefore should you not receive compensation after the alloted time. please re contact us. We can then forward your case.

Tronnen75:
... wonderr how long time i have to use to get 5 bucks.... ok, i wont get refunded, thats the conclusion.. thanx, have a nice day

Gareth:
Mr.xxxxxx, please note that Refunds will be taking place.

Gareth:
It is however a lengthy process as many player were affected.

Tronnen75:
yes, but since its not reported, it means i have to spend lots of time by reporting it again.. its limited how much time i wanna spend to get 5

Tronnen75:
which PR probably is aware of

Gareth:
Well xxxxxxx, as previously advised we will not be forwarding individual cases as our tech department is aware of the issue.

Tronnen75:
i know how this work, in 48 hours whoever wanna report it will, the rest will lose their money.. Its a million dollar buseniss, nothing will be free... Ok, im done here, i c where its heading.. as i said, have a nice day

Tronnen75:
bye

Gareth:
Thank you for contacting PokerRoom.com, enjoy the rest of your day.

System:
Call Disconnected.

I know its only 5 bucks, but its a principal matter, and i believe 80-90 % of the players affected by this will not be refunded...

Edited by moderator lykanthropos: (October 06, 2008)

Reason:
removed his real name

 
 
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coley34 GB coley34 Enthusiast
Posts: 300 		 

RE: Supports Priority Ha Ha

Oct 6, 2008 06:08 AM. Post 3
Gareth: Tronnen75 please stop pestering us about your refund as i am trying to enjoy a nice cup of tea and a biscuit. i dont care about your refund!i am only paid to sit here and type the same ******** over and over again to everybody that contacts us here at live support! so run along and leave us alone. many thanks live support very_happy


on a serious note Tron your not alone and it is like banging your head against a brick wall trying to get any sort of satisfaction.

fact: you paid to enter a game
fact: you were disconnected so were therefor not given the service in which you payed to recieve
fact: you should be entitled to a refund
fact: you wont get a refund if you were short stacked as for some reason they payout on the chipstacks sizes as opposed to refunding you.
fact: poor workmanship by PR
 
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0flushgordon DE 0flushgordon Senior member
Posts: 1390 		 

RE: Supports Priority Ha Ha

Oct 6, 2008 06:11 AM. Post 4
why are you supposing that, Tronnen?
I've got this problem twice and both times I got my buyin back.

OK, I was not happy with just the buyin when there are 4 players left on a fulltable SnG and you're the CL, but thats another thing...
 
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Tronnen75 NO Tronnen75 Member
Posts: 19 		 

RE: Supports Priority Ha Ha

Oct 6, 2008 06:14 AM. Post 5
Time will show. Ill come back and post the outcome. So should all players involved.
 
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BUGZ-E AU BUGZ-E Senior member
Posts: 3899 		 

RE: Supports Priority Ha Ha

Oct 6, 2008 06:59 AM. Post 6
yer, ive noticed that when dealing with disconnection refunds (specifically server crashes) they rewind the time of the incident (to cover more ppl). Generally ppl in stts wont get much more than their buyin backout. Even when its final 2, final 3. Theyre aware of this incident (which is good happy ) and ya's r best just waiting now. If yous were deep into a payout structure, yous will get paid decent cash (eventually) automaticly too wink

Cash gamers will need to contact live support individually.
 
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DAVISBOY1 GB DAVISBOY1 Enthusiast
Posts: 264 		 

RE: Supports Priority Ha Ha

Oct 6, 2008 07:33 AM. Post 7
load of bollocks
same thing happened to me months ago
i feel im owed 10er tkt (remember my rant) and 50 tkt
all i get is email saying ,our tech team looking into it lol

pass the custard creams coley wink

oh and btw,why cant we contact the tech team?
im sure they are adults and can spk for themselves
is there actually a tech team,if so what the fk they doing all day?
 
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^moderator SE ^moderator Pokah Guru
Posts: 8974 		 

RE: Supports Priority Ha Ha

Oct 6, 2008 07:48 AM. Post 8
Hey guys,

As is usually the case with disconnections like the one you had, refunds will be given. This usually takes place within 24 - 48 hours and as always once this is complete and you are unhappy with the decision taken regarding your refund we can look into it again.

Also note in cases like this the refunds are done on a large scale and there is no need to forward individual complaints of disconnections and refunds. Also note that everytime you contact support we make a note of this in your account and the reason for the contact.

Our team is working on getting all the refunds processed and we apologise for any inconvenience caused.

Regards,
Shane
 
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^moderator SE ^moderator Pokah Guru
Posts: 8974 		 

RE: Supports Priority Ha Ha

Oct 8, 2008 09:12 AM. Post 9
Hi all,

We’ve just received confirmation that all players who had funds reserved in games have been refunded. Also any players who needed refund for tournament buy ins should be refunded.

If you find that you’ve not been refunded, please report it via the Help page.

Regards,
Julie wink
 
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