Thanks croy , yeah called them there and they were relatively helpful although because my son was already registered with bwin i couldnt create an other account so transfered my PR account to his bwin account and the person i spoke to said this may cause problems but to leave it with him and he will see what he can do.
In pokah you have a German ompapa band playing and the lights on. It also helps if you are enibriated. In poker the music is soft and so are the lights and it helps if she is enibriated and not you