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What is a reload bonus?

A reload bonus is a cash bonus that is occasionally available on PokerRoom.com. It's a percentage bonus you get for depositing funds to your account. If the bonus is 20% and you deposit $100 the bonus would be $20. In order to get the reload bonus, you must be able to receive our promotional emails informing you of the bonus.
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How and when do I receive the bonus?

To get the bonus you need to collect enough player points within 60 days of the initial deposit. A bonus requires ten player points for every dollar. For example, a deposit bonus of $20 will require 200 player points. As soon as you have collected the points needed, your bonus will automatically be transferred to your PokerRoom account. Sometimes more than one reload bonus will be available to you. However, only one at a time can be active. So if you need 50 player points to collect either one of your reload bonuses you need a total of one hundred to claim both of them.The same points cannot be used to claim more than one bonus. As soon as the first bonus is claimed or has expired the next one will activate.Please note that you CAN NOT use previously earned points to speed up the bonus payout. You must earn the points after the deposit was made.
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How does it work?

To get a reload bonus you must deposit funds to your account and enter a reload bonus code when doing so. Reload codes are often founding in our monthly newsletters. A 50% deposit bonus would grant you $50 bonus dollars on a $100 deposit. The maximum bonus amount is $100.
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Where can I see how many points I have?

On my Account you will see your total amount of player points and also the remaining amount needed to receive the bonus.
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I've deposited, but where's my bonus?

You must enter a reload bonus code and earn enough player points in order to receive the bonus. Once you have sufficient points, the bonus shall be added to your account within 1 hour.
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What do I have to do to get the bonus?

To release the bonus you have to earn player points. The bigger the bonus the more points are needed to receive the bonus. As soon as you earn enough points the bonus amount is added to you account. You cannot use previously earned points to release the bonus.
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I can't deposit. What's wrong?

Please see our separate deposit FAQ section.
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