FAQ
Firewall Issues
- I cannot connect to any games when playing from an office or University/College.
- Why does the game keep saying "The server does not respond" when I try to log in from my office?
Can't find a sufficent answer?
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I cannot connect to any games when playing from an office or University/College.
If you cannot connect to our game server through our webpage, nor through the downloaded Poker4 application, you could be behind a firewall. If you are behind a firewall, then you will have to configure the firewall to allow communications on our ports.
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Below are all the current ports used by the games at PokerRoom.com
Texas Holdem v.3 - 2100
Blackjack - 5000
Baccarat - 5100
Slots - 5300
Let it ride - 5600
Poker4 – 5700-5709, 5720, 5724
Poker4 tournament - 5750-5759
Video Poker - 5900 -
Why does the game keep saying "The server does not respond" when I try to log in from my office?
You are probably sitting behind a so-called "firewall". It's a safety measure that protects your company network from unauthorized access. Among other things, it limits the communication with the outside world to a few standard channels -- and the PokerRoom client-server solution is apparently not on the approved list.
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Please try configuring the firewall to accept traffic on our game ports. Please contact us if you need more information.
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