Last revised December 20, 2011.

This refund policy is an attachment to the PokerRoom Terms of Service and the Ongame Network MTT Multi Account Policy. As such it cannot be reviewed as a stand-alone Policy nor does it overrule these documents in case of confliction. Please read through the above two documents before proceeding.

This Refund Policy covers PokerRoom.com accounts and PokerRoom.com accounts only. Accounts affiliated with other operators within the network will not benefit from it.

This Refund Policy details reimbursement rules in cases of confirmed tournament collusion. The punitive measures enforced upon caught colluders - although mentioned - are regulated by the Ongame Network multi-account Policy.

This policy has been engineered to provide just treatment in the case of cheating being determined in tournaments. All decisions will be made by PokerRoom and cannot be overruled. Detailed information regarding our investigations, and the investigations made by the Ongame Network Security Team, will be released at our discretion.

The policy deals with three separate types of tournament collusion; checkdowns, chip dumping and co-op play (multi-accounting).

Checking down can occur when two or more players call an all-in player. On PokerRoom.com it is against the rules and ethics of the game of poker to expressively agree upon this conduct. Equally it is against the rules to suggest such an action. However, merely suggesting it does not equate collusion.

Players found guilty of verbally agreeing to not play each other in a hand with the explicit intent of maximizing the chance of eliminating a third player will receive a warning. Repeat offenders risk having any prize money forfeited.

Tournament chip dumping is defined as a situation where one player purposely loses chips to another player with the sole intent of increasing their combined chances of winning prize money. Chip Dumping will incur a permanent ban of all involved accounts and the forfeit of all the total value of prize money.

Co-op play is defined as situations where one or more players enter a total of two or more accounts into a tournament (scheduled or sit-n-go) and are sharing, or attempting to share, information about hands or players between them. Sharing information includes playing the accounts from the same computer, using online messaging services or any other form of off- or online communication.

All Co-op play accounts will be permanently banned and risk, based on the Ongame Network multi-account policy, having their prize money and their entire bankroll ceased. In all cases of multi-account collusion we will also initiate a full investigation into related accounts. The individuals behind all caught accounts are not welcome to play on PokerRoom.com under any circumstances.