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CONTACT CUSTOMER SUPPORT

To be able to help you as efficiently as possible, please select the nature of your query from the list below.

Frequently Asked Questions

I have logged into PokerRoom.com and a new page has popped up asking me to change my details. Should this be happening?

Yes. All PokerRoom.com players will be required to change their details as we bid to further enhance the security for all players on our site.
Why is PokerRoom.com making these changes?

Our new package not only gives you the very latest in online security, but also brings us in line with other prominent online communities in offering you the ability to simply log in using your existing email account. Not only does this enhance your personal security but also offers improved usability.
What do I need to do to access the games on PokerRoom.com?

Step 1 – You log in the first time using your regular nickname and password (either through the website or Windows Download Client)

Step 2 –You will be prompted to complete an online form which requires a change of password and the completion of a Security Code

Step 3 – A Security Code will be sent via secure mail, to your inbox.

Note: The browser from which you are logged in to must remain open, so you should check your email using another browser or program. If you close down the original browser, the security code sent will no longer be valid and you will have to repeat the process from Step 1 and request a new (valid) security code.

Step 4 – Simply complete the online form.

Step 5 – From now on you will use your email together with your new password to log in to PokerRoom.com and all our games.

Step 6 – You are required to update your password on a regular basis.
I haven’t received the email containing the code, what do I do now?

If you have not received the email within 5 minutes of logging in, be sure to check your SPAM filter and add support@PokerRoom.com to your address book. If you are still experiencing difficulties receiving the email please contact support.
The email address you have sent the code to is old and no longer in use. How can I retrieve this code?

If you no longer have access to the email in your account, please contact support.
How do I verify my account?

To verify your account, simply click on the "Verify Email" link from the email sent to you during sign up. If you did not receive this email, log in to your account and you should be greeted with a message box that allows you to verify your email. Otherwise, please contact Support who would gladly resend you the verification email.
Why do I need to verify my email/account?

Email/account verification is used to verify a player's email address before they are permitted to access all PokerRoom features. In an effort to reduce the risk of fraudulent behavior, all players must verify their email address/accounts.

Once you have verified your account, you will be able to deposit with ANY of our deposit methods and you will be able to cashout your funds from PokerRoom.
I cannot cashout! It says I have to verify my email. How do I do that?

To cashout from PokerRoom, click on My Account -> Cash Out on the site. Take note that you need to be a verified player in order to be able to cashout. To verify your account, simply click on the "Verify Email" link from the email sent to you during sign up. If you did not receive this email, log in to your account and you should be greeted with a message box that allows you to verify your email. Otherwise, please contact Support who would gladly resend you the verification email.