FAQ
Nicknames & Passwords
- I have forgotten my password. What do I do?
- I didn't get my activation code. What do I do?
- Can I change my nickname?
- How do I change my password?
- What's my activation code?
- How come it says "The email address and password that you have entered is not valid"? I know my password is correct
Can't find a sufficent answer?
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I have forgotten my password. What do I do?
If you have forgotten your password you can view it at our reminder page. Please note that all requests for forgotten passwords must go through our reminder page. E-mail requests regarding lost passwords will only be answered in special cases. The reminder form is both faster and safer than manually requesting login information from our support via e-mail.
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I didn't get my activation code. What do I do?
The activation code is emailed to you when you sign up. Unfortunately, sometimes emails get lost on the internet.
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Please ensure that the email address support@pokerroom.com is held within your contacts. This shall reduce the risk of emails from Pokerroom being stopped by your spam filter.
Once you've completed this, just log in and you will be asked for the activation code. Click on the button titled 'Resend' to get the activation code emailed again.
Please be sure to check the mailbox of the email address you entered when signing up. Also make sure the address is correct. -
Can I change my nickname?
In order to be fair to all players we do not allow nickname changes. After all, the nickname is the only way players can recognize each other.
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Please also note that in order to protect all players, including yourself, from potential fraud, we have a strict "one account per player" policy -
How do I change my password?
You can change your password by logging in and going to ”My Account” and then ”Personal Settings”. Click on the ”Change Password” tab and follow the instructions.
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What's my activation code?
When you sign up, your activation code is emailed to the email address you specified. You will be asked for the activation code the first time you log in. The activation code is a number consisting of 9-11 digits.
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Please ensure that the email address support@pokerroom.com is held within your contacts. This shall reduce the risk of emails from Pokerroom being stopped by your spam filter. -
How come it says "The email address and password that you have entered is not valid"? I know my password is correct
Your password is case sensitive (it makes a difference between UPPER and lower case letters), so please remember to enter it exactly the same way when logging in as you did when signing up.
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