FAQ
Prizes, Tickets, Points and Bonuses
- Why don't I see my winnings from the Freeroll in my Account?
- When do I get my prize for the tournament?
- What are the Terms and Conditions relating to Live Event Prize Packages?
Can't find a sufficent answer?
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Why don't I see my winnings from the Freeroll in my Account?
The prize will automatically be credited to your account in one lump sum.
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Please bear in mind that the Freeroll ticket may take up to 1 hour to be credited to your account, after you have earned sufficient points. -
When do I get my prize for the tournament?
The prize will be awarded directly when you win or are eliminated from the tournament.
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What are the Terms and Conditions relating to Live Event Prize Packages?
By participating in an online Live Event Qualifier tournament or promotion that issues a Live Event Prize Package (LEPP) you agree to the following:
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1. The details registered on your PokerRoom account are true. Your registered details can and will be verified if a PokerRoom.com representative requests you to do so.
2. In the event of winning a LEPP:
i. You must meet all terms and conditions, including age restrictions, relating to and issued by both the Live Event organisers and PokerRoom.com.
ii. You have the necessary time available and the necessary travel documentation to attend the Live Event.
iii. You are able to independently travel to the Live Event.
iv. If you fail to satisfy at least one of conditions i-iii above you may be offered access to a substitution event of equal or lesser value instead of forfeiting the LEPP. The decision to offer a substitution tournament is at the sole discretion of PokerRoom.com.
v. You agree to sign a binding contractual agreement with PokerRoom.com that outlines your full obligations in accepting the LEPP. This contract is available to all LEPP winners.
vi. You cannot transfer the LEPP to another individual.
vii. You cannot exchange the LEPP for a cash equivalent.
viii. You may forfeit the LEPP if you fail to meet any one or more of the terms and conditions above.
ix. You accept that the LEPP if forfeited may be offered by PokerRoom.com to another player. In the case of an online qualifier tournament the LEPP will be offered to the player that busted one place before you. PokerRoom.com will decide if you have failed to meet any one or more of the terms and conditions above.
x. You agree that if the LEPP is forfeited the LEPP will be exchanged for the equivalent 2nd place prize, if that 2nd placed prize is another prize package that you are not eligible to redeem that will also be forfeited and so on until you reach a prize that you do not forfeit. If no such prizes are available you win nothing.
xi. The decision on whether or not you will forfeit the LEPP will be taken by a PokerRoom representative. Any decision shall be final and binding upon all parties.
3. Any failure to provide required details to administer the LEPP may lead to forfeiture of the LEPP.
4. PokerRoom.com can alter or amend the published details of any LEPP without prior notice at any time.
5. In case of any disputes regarding any terms or conditions relating to the LEPP, the decision of PokerRoom.com shall be final and binding upon the parties.
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